Genpact is inviting applications for the role of Associate – Customer Care at its Noida office. This opportunity is open to graduates, engineering graduates, and postgraduates. Both freshers and experienced professionals are encouraged to apply.
If you’re looking to build a career in customer support, banking operations, or client services, this full-time role at Genpact offers an excellent opportunity to work with a global technology-driven organization.
Company Overview
| Particulars | Details |
|---|---|
| Company Name | Genpact |
| Job Role | Associate – Customer Care |
| Location | Noida |
| Qualification | Graduate / Engineering / Postgraduate |
| Experience | Freshers & Experienced |
| Job Category | Customer Care |
| Work Mode | Onsite |
| Employment Type | Full-Time |
| Requisition ID | JR10017450 |
| Salary | As Per Company Standards |
About Genpact
Genpact is a global professional services company specializing in digital transformation, artificial intelligence, and business process management. With decades of industry expertise and a strong focus on innovation, Genpact helps leading organizations improve business performance through advanced technology, data-driven insights, and customer-centric solutions.
The company is known for providing excellent learning opportunities, career growth, and a collaborative work environment for professionals across multiple industries.
Job Responsibilities
As an Associate – Customer Care, you will be responsible for delivering high-quality customer support while ensuring smooth business operations.
Customer Support
- Respond to customer queries through phone, email, chat, or social media.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer concerns professionally and escalate complex issues when required.
Process Compliance
- Follow company policies and standard operating procedures (SOPs).
- Maintain accurate customer records in CRM systems and internal databases.
- Ensure all documentation is updated correctly.
Problem Resolution
- Analyze customer issues and provide effective solutions.
- Coordinate with technical, billing, or other internal teams for timely resolution.
Quality Management
- Deliver exceptional customer service while meeting quality standards.
- Participate in training sessions to enhance product and process knowledge.
Data Management
- Maintain customer information with high accuracy.
- Prepare reports related to customer feedback and service performance.
Customer Relationship Management
- Identify opportunities for upselling and cross-selling where appropriate.
- Build long-term relationships to improve customer satisfaction and loyalty.
Continuous Improvement
- Collect customer feedback and share insights with internal teams.
- Recommend improvements to enhance customer service processes.
Required Qualifications
Candidates with any of the following educational backgrounds can apply:
- Bachelor’s in Business Administration
- Bachelor’s in Communication
- Bachelor’s in Hospitality Management
- Bachelor’s in Information Technology
- Bachelor’s in Marketing
- Graduate, Engineering Graduate, or Postgraduate from a recognized university
Required Skills
Applicants should have knowledge or interest in one or more of the following:
- Customer Care
- Customer Service
- Customer Experience (CX)
- Banking & Capital Markets
- Account Maintenance
- Technical Support
- Online Customer Support
- Online Transaction Processing (OLTP)
- Fraud Detection & Dispute Resolution
- Sales Support
- Voice Process
- Speech Analytics
- Virtual Administrative Support
- Third-Level Support
Why Join Genpact?
- Opportunity for freshers and experienced candidates
- Global work environment
- Career growth and learning opportunities
- Competitive salary and employee benefits
- Exposure to banking and customer service operations
- Professional training and skill development
How to Apply
| Apply Link – | Click Here |
| For Regular Updates Join our WhatsApp – | Click Here |
| For Regular Updates Join our Telegram – | Click Here |
Interested candidates can apply online through Genpact’s official careers portal.
Apply through the official Genpact Careers website.
Important Note
- Read the complete eligibility criteria before submitting your application.
- Keep your updated resume and required documents ready.
- Apply only through the official company careers portal.
- Never pay any fee during any stage of the recruitment process.
Disclaimer
The information shared in this article is for informational purposes only. All recruitment details have been sourced from the official company careers portal. We do not guarantee job placement or recruitment. Candidates should always verify job details on the official website before applying. Genuine employers never ask candidates to pay any registration or processing fee for recruitment.
